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Shipping Policy

1. Shipping Destinations
We currently ship only to a number of countries within Europe. Unfortunately, we do not ship to any countries outside of Europe at this time.

2. Shipping Costs
Shipping costs could be calculated based on the destination, the order value, and the volume of the package. Shipping costs may differ between countries, but we do not charge any additional fees for specific regions.

3. Delivery Times
Estimated delivery times will vary by country, and a table of delivery times per country can be found in this policy . Please note that these are estimates only. We dispatch the order within 2-3 working days. Once an order has been dispatched, the delivery timeline is subject to the services of the shipping carrier.

Country	Expected Shipping days
Netherlands	1 day
Belgium	1 day
Germany	1-2 days
France	1-3 days
Denmark	1-3 days
Luxemburg	1-3 days
Spain	2-4 days
Italy	2-4 days
Austria	2-4 days

 

4. Shipping Partners
We use specific shipping partners, though these may vary depending on the destination country. All shipments are trackable, and customers will receive tracking information once their order has been dispatched.

5. Shipping Restrictions
There are no specific restrictions on the size, weight, or type of items we ship. However, for certain high-value items, a signature will be required upon delivery. This requirement will be clearly indicated in the product information for relevant items.

6. Handling and Processing Times
We process orders within 2-3 business days. Orders are not processed on weekends or public holidays. Please allow extra time during peak seasons for processing.

7. Lost, Damaged, or Delayed Shipments

• Lost or Delayed Shipments: In the case of lost or delayed shipments, our response will depend on the nature of the item(s) shipped. For unique signed items, we will attempt to reclaim the package and redeliver it. For replaceable products, we will either resend the item or, if this is not possible, refund the purchase price.
• Damaged Shipments: If your item arrives damaged, we encourage direct communication with our customer service team. We will attempt to replace the item, provided the damage occurred during our handling or during shipment by our carrier. If a replacement is not possible, we will issue a refund.

8. Customs, Duties, and Taxes
If applicable, the customer is responsible for paying any customs duties or taxes associated with their order. While we can provide the necessary information and documentation, the customer is responsible for the customs clearance process.

9. Shipping Notifications
Customers will receive email notifications regarding the status of their shipment, including tracking information once the order has been dispatched.

In case of questions please contact our customer support team via our contact page.